Valukoda is assisting a client, an innovator in the health and wellness space, with hiring a product analyst. The purpose of this position is to identify customer insights and key market trends to help drive enhancements to the client’s product experience. By ensuring we focus our resources on delivering product enhancements that will drive customer engagement, this position will be instrumental in helping ensure the client’s program helps participants improve their health.

MAJOR RESPONSIBILITIES:

• Responsible for analyzing customer behavior (page & mobile app views, video watching, tool usage, health outcomes, etc.) to determine insights and opportunities
• Analyze feedback from surveys, polls, support, and client intel to provide actionable insights for product development
• Assist the Product Managers in defining and setting up test experiences to learn and drive continued refinement to the participant experience
• Track key metrics for each product innovation post launch (e.g. usage, health outcomes, etc.) to ensure it is achieving its goal(s) and to recommend future optimization
• Research market trends and competitive offerings to determine opportunity areas
• Empathize with customers in order to identify issues and opportunities that impact the overall experience
• Responsible for developing appropriate dashboards, preparing decks, and sharing knowledge across business units
• Prepare regular product management reports for tracking, trend analysis, and performance
• Assist with user acceptance testing to ensure development meets expectations
• Communicate with other product team members on project status, pertinent issues and decisions
• Develop great working relationships with other teams including Technology, project managers, customer care team, etc.

KNOWLEDGE, SKILLS AND ABILITIES:

• Understands how to analyze and interpret digital usage data
• Needs to understand how to develop, implement & evaluate A/B tests
• Must be exceptionally curious about customer behavior, needs and thoughts
• Must be able to synthesize input from multiple sources (analytics data, customer insights, technical feasibility, legal consequences, etc.) in decision-making
• Must possess excellent verbal and written communication skills
• Must possess excellent mathematical and statistical analysis skills
• Possesses the ability to manage multiple projects simultaneously
• Ability to learn and utilize advanced technology associated with job functions
• Be a self-starter who can complete multi-phased projects independently without supervision
• Working knowledge of web and mobile app technologies is preferred
• Needs the ability to work in a fast-paced, high-performing team environment which often means working under pressure and tight timelines
• Must have meticulous attention to detail, planning and organizational abilities

QUALIFICATIONS:

Education: BA/BS in related field required

Experience: Minimum 2 years of experience in a data analyst, marketing analyst or product analyst role. Demonstrated experience and skill working in Google Analytics and SQL. Working knowledge of Email Service Provider tools, SalesForce, and other CRM tools is a definite plus.

Please email careers@valukoda.com to apply.