Valukoda is assisting a client, an innovator in the health and wellness space, with hiring a director of client operations. The director of client operations is to be a key player in achieving program profitability, responsible for the operational success of client relationships, and has the ability to process data with the goal of discovering useful information to assist with conclusions and support decision-making. This position will build strong client relationships while engaging directly in all aspects of operations, finance, technology, analytics, and program functions. In addition, the director of client operations is expected to execute an account plan in coordination with key stakeholders around care, quality, and cost savings. The ideal candidate is articulate and can relate to people at all levels of an organization and possesses excellent communication skills.

MAJOR RESPONSIBILITIES:

• Provide vision, oversight, guidance, and leadership to the team
• Direct, coordinate, and mange client service delivery objectives including onboarding of new clients, retention and maintenance of existing clients
• Responsible for overall growth, retention, and strategic planning for client relationships
• Develop long-term client relationships based on trust
• Maintain effective team and interpersonal relationship across all functional groups at the company
• Provide continual communication and coordination of functional activities to departments to ensure external and internal targets exceed expectations
• Ensures client service teams are properly supported and without organizational barriers
• Identify details and display initiative to proactively identify and solve complex business challenges
• Execute duties with a strong degree of organizational/prioritization skills and understanding overall business goals
• Maintain client satisfaction throughout implementation, post-implementation, and all other related service activities
• Abide by all obligations under HIPAA related to Protected Health Information (PHI)
• Responsible for developing process improvement strategies
• Project management skills and an orientation to plan and organize work and teams
• Leverage analytics to drive significant business revenue growth

KNOWLEDGE, SKILLS AND ABILITIES:

• Business acumen
• Analytic minded/Data Mining
• Intellectual curiosity
• Communication proficiency
• Client focus
• Organizational skills
• Collaboration skills
• Results oriented
• Sense of urgency
• Leadership skills
• Conflict resolution
• Detailed-oriented
• Strategic focus
• Multi-task abilities
• Work in a fast-pace environment

QUALIFICATIONS:

Education: Bachelor’s degree in health administration, business, or related field.

Experience:

• Ten to fifteen years of external client facing management role or related client service or account management experience in Healthcare industry
• Experience preparing and interpreting reports

Technical:

• Salesforce experience highly preferable
• Ability to analyze and interpret data while using data to craft an easy to understand narrative
• Intermediate to advance knowledge of Microsoft Office and industry related software programs

Please email careers@valukoda.com to apply.